Customer Service

We offer various payment methods to meet your needs: you can find the complete list on the Payments information page.

Yes, the prices you see on the website and your order total already include taxes.

Promotional Codes are special discounts we sometimes send out through our Newsletters. All the conditions of use for the discount will be included in the Newsletter. To take advantage of the Promotional Code on sisley.com, all you have to do is enter the code in your shopping bag before completing the purchase. The discount will be immediately calculated and displayed.

There are various possible reasons: we suggest you check that the card or payment method associated with your account have not expired. Please also check that you've entered the numbers and data correctly, including the expiry date and CVV. If you continue to experience this issue, we suggest you change your payment method and contact your bank for further information.

See in the list of Countries we ship to. Remember to select the Country where you want your order delivered: the items in your shopping bag and Wishlist will no longer be available if you change Country while shopping.

You can choose between different shipping methods at checkout, according to the delivery Country: see all the available options on the Shipping page. If you choose payment through Wire Transfer, please consider that shipping times start from the day on which the payment is received by our bank (this can be up to 3 days after you send the wire transfer).

As the courier will request a signature, it's important to choose an address where you or someone else will be available during office hours (for example at a concierge or office address). If no-one is available to receive the order, the courier will leave a note with a contact number. If you need any help organising the delivery, please don't hesitate to contact our Customer Care.

We will send you an email with the tracking number for your order once the package has been shipped. You can use the tracking number on the carrier's website to check for delivery updates. Registered customers can also follow their order from their account: just log in and go to the 'Orders' page, where you will find all information regarding your online purchases.

You have 14 days to request a return if you prefer not to keep the items you've purchased, whatever the reason. Requesting a return is simple and always free: you will find all information printed inside your order box, and also on this page: Easy and free returns.

All returned items will be refunded through the payment method you chose for your order. The refund will correspond to the final price you paid for the item. We are committed to ensuring your refund is processed as quickly as possible. Once the products arrive at our warehouse, we will take up to a maximum of 5 working days to check that all return conditions have been met. Accepted returns will be refunded shortly after. We will keep you updated throughout this process by email. Please consider the time necessary for the credit to show on your account may vary according to banking procedures and to the payment method you chose.

We cannot refund any extra duties or import taxes you local Customs office may have requested at delivery. Please consider these fees are not requested nor collected by sisley.com. We suggest you contact your local authorities or the carrier for further information before you ship your return.

We're sorry, but returns for orders placed online cannot be delivered to our physical stores. Remember the online return procedure is really quick, and totally free: read more in our Easy and free returns section.

By creating an account, you gain access to:
- quicker checkout
- easy order tracking directly from sisley.com
- saving your shipping addresses and personal details for future purchases
- exclusive promotions, news and latest arrivals (if you choose to subscribe to our Newsletter during sign up)

Click on the account icon at the top right of the web site, select "Register" and complete the form. You will have immediate access to all the advantages of your new account.

Click on 'Forgotten your password?' and enter the email address you registered with. We will send you a link for choosing a new password.

Finding the store nearest you is easy: go to our store locator, select your Country and your city to narrow your search.

If you'd like to work with us please visit this page: benettongroup.com/it/lavora-con-noi. You can check the current openings, or even spontaneously send us your application. Many of our stores are operated by independent retailers, which is why we advise directly contacting the store in your city and asking the manager if there are open positions. Don't forget to bring along your resume!

We are delighted that you wish to join the Sisley family by opening a new store. To receive more information, we suggest contacting our customer service that deals specifically with this issue by sending an email to customer.care@sisley.com.

For assistance regarding a purchase made in-store, you can contact customer.care@sisley.com. Our Online Customer Care provides support exclusively for inquiries regarding the online shop and has no information on physical stores.